Cancellation and refunds

Cancelling

Cancel at any time, from your account page or by emailing us. Cancellation takes effect at the end of the period you have already paid for, and you keep access until then. There is no cancellation fee and no notice period.

Refunds

Part-months are not refunded. If you cancel mid-period the subscription runs to the end of that period rather than being refunded pro rata.

First invoice, money back. If we cannot get the connector working on a supported configuration, tell us within 30 days of your first invoice and we will refund that invoice in full.

That window exists because it should. The install has not yet run end to end on a customer's own Sage server under their own change control, so a first install can fail for reasons that are ours rather than yours. We would rather carry that risk than hand it to you.

A supported configuration means Sage 100 with the Business Object Interface available, a Windows server we can install a service on, and outbound HTTPS from that server. If your environment sits outside that, we will say so before you buy.

What is not refunded

• Periods already used, beyond the first-invoice window above.
• Subscriptions we cancel for breach of the agreement or theacceptable use policy.
• Any charge disputed more than 90 days after it was made.

Price changes

We give 30 days notice before a price change and it takes effect at your next renewal. If you do not want it, cancel before then and you are not charged the new price.

Failed payments

If a payment fails we retry and email you. Access continues for 14 days, after which the subscription is suspended. Suspension stops the relay serving your connector. It does not touch anything on your own server and it does not delete your account data. Settle the invoice and it resumes.

Payment processing

Payments are handled by Stripe. Card details go to Stripe and are never held by us.

Contact

billing@keywaysystems.com. We aim to answer a billing question within one business day.